We at Ameo Technologies put automation to work to streamline your business!
Business Process Automation (BPA) is simply a defined way to eliminate manual, time consuming and costly tasks within an organization and replace them with automated processes that work faster while reducing redundancy in tasks and overall operating costs. They’re designed to provide companies with a competitive advantage, whether it’s finding ways to provide customers with services more efficiently, reducing order errors, or fixing billing and payment issues, among dozens of other examples.
And the big payoff? The opportunity to improve the all-important customer experience.
Benefits of Business Process Automation
Consider these core benefits of BPA:
Employees can focus less on small tasks and more on customer service
As automation takes hold and previously mundane and time-consuming tasks are eliminated, staff members can turn their attention towards customer needs and revenue-generating activities. Consider a call center that automatically receives chat transcripts from customers when they initiate a chat. Automated access to this kind of information allows them to handle phone calls quickly as they can immediately view any concerns raised in the chat dialog.
Integrate multiple systems together
Beyond customer service-centric integrations, there’s also the opportunity to automate various functions across departments and previously disparate systems. For example, some employee processes might require manual usage of finance or accounting systems, project management applications, and shipping/logistics. By introducing BPA, companies that automate interconnected processes that take up a considerable amount of time and also can be error prone due to the perils of manual entry.
Assign tasks dynamically
With BPA, companies can setup various rules that send tasks to the right staff members at the right time. This approach can have a transformative effect on efficiency because employees receive only those tasks that match their skills, and work is more evenly distributed. During slow periods, work can be dynamically shifted to other secondary tasks, or workers can be sent home early. More efficient staff members benefit the bottom line and can also improve morale and retention.